Warranty Policy and Procedures for MIH Industries, Inc. dba Mr. Pickup

Policies and Procedures

Warranty Statement
Effective: August 1, 2005

All products manufactured by MIH Industries are warranted in the U.S. and Canada for a period of (3) three years from the date of purchase to the original purchaser, (powder coated finishes carry a one year warranty). MIH Industries guarantees against manufacturer defects in materials, workmanship, and finish under normal use excluding damage resulting from road hazards, product misuse, improper installation, impairments from collisions, product modifications, product neglect, or vandalism. This three-year warranty applies only to new products and is limited to the repair or replacement of MIH products. Original purchaser must return defective merchandise, along with purchase receipt, to the original place of purchase.

This warranty is not transferable and all liability for incidental or consequential loss or damage or expense, directly or indirectly, arising from labor, freight, inconvenience, removal, installation, or use of the product is excluded unless otherwise prohibited by State or Provincial law(s).

Damaged/Defective Goods
MIH Industries stands behind its products. If a product fails for any reason, except abuse, within the warranty period, MIH Industries will ship you a replacement upon confirmation and/or receipt of the defective goods. Proof of damaged items must be provided to and received before MIH Industries issues credit for replacement. This may include an emailed digital photo, mailed regular photo, or return of the damaged item. This proof will be requested at MIH Industries discretion. Customers are required to pay return freight unless merchandise is deemed defective or due to factory error.

If you made your original purchase some time ago, simply call us (1-800-365-2732) or email us at (info@mihindustries.com) for assistance.

Return Policy
MIH Industries cannot accept returns and will not issue exchange credit for products damaged due to the customer, including damage incurred while shipping the product back to MIH Industries. Items must be un-opened and properly packaged in original packaging. It is the customer’s responsibility to properly package and provide insurance for returned packages as well as handle any claims issues regarding damage during return.

MIH Industries will inspect all returned material prior to acceptance to determine if credit, replacement, or return to stock is applicable.

Merchandise that is returned to stock will be subject to a 35% restocking fee, and is limited to current model years only. Special order (non-standard) items are non-exchangeable and non-returnable. Freight will not be credited. MIH Industries is not responsible for arranging for or paying for shipping returns.